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Services During (COVID-19)

The Municipality of Southwest Middlesex has taken a number of steps prevent the spread of COVID-19 in our community, including declaring a State of Emergency on March 17, 2020.

Since COVID-19 began to spread across Ontario in March, 2020, we have taken steps to prioritize the health and safety of residents and employees.  While we have found new ways to deliver and modify services to allow our operations to continue where possible, we once again closed municipal facilities and cancelled programming and events in order to comply with the Province-wide lock-down commencing April 17, 2021 at 12:01 a.m.  The lock-down has been re-instated by the Province in an effort to stop the spread of COVID-19.  As of Friday, June 11, 2021, we are able to start a gradual re-opening of our outdoor sport facilities.

As COVID-19 case numbers lessen, we will gradually re-open municipal services and facilities in a safe and measured way in alignment with the Province of Ontario's framework for re-opening Ontario.  We continue to work with Middlesex-London Health Unit to assess the situation and adapt our response accordingly. Any new information regarding impacts to municipal services will be shared on this page.

Face masks are mandatory in Southwest Middlesex and throughout the Province of Ontario - please review our local mask by-law here.

Updates and announcements

We will be providing regular updates about closures, cancellations and other changes to Southwest Middlesex operations through this page and through our Facebook account as the pandemic progresses. 

Status of Municipal Facilities and Core Services

We are committed to providing essential municipal services to residents throughout this pandemic. Although Southwest Middlesex facilities are closed, all municipal departments are available by phone or email for inquiries. A list of list municipal contacts is available on our Contact Us page and if you have a question about the status of a service not listed below, please call us at 519-287-2015 or send an email to info@southwestmiddlesex.ca.

Please note that many services offered by Southwest Middlesex are continuing as usual, and staff are working during this period. Note that to respect the need for physical distancing, staff are working from home, staggered shifts, etc. where possible. Staff will also be wearing the appropriate personal protective equipment when required.

We ask for your patience during this time, as we may require longer to respond to your emails and phone calls. If you have an emergency situation, please use the emergency numbers on our Contact Us page.


Municipal Office Status

Closed - effective April 17, 2021
  • Safety requirements are in place for those wishing to attend the municipal office including the continued requirement for face masks, hand sanitization, health questions and physical distancing.  
  • Effective immediately appointments are required to meet with staff.
  • Emergency response services continue to operate throughout COVID-19 for your safety.
  • Payments can be made online through most banks or by pre-authorized payment.  If mailing or dropping in the box at our front door cheques only please.   Please
  • note that interest is not being charged during the pandemic.

Building Services

Available by Appointment for Essential Building Only
Details regarding available services:

Facilities and Recreation

Southwest Middlesex Parks & COVID-19 Assumption of Risk

Southwest Middlesex in collaboration with the Middlesex London Health Unit continues to monitor the COVID-19 situation. Users of the Southwest Middlesex park system are reminded that these areas are available for use at your own risk and are not regularly sanitized.  An inherent risk of exposure to communicable diseases including COVID-19 exists in any public place where people are present.  By visiting any parks and publicly accessible spaces you voluntarily assume all risks including any risk of injury, loss, damage and possible exposure to a communicable disease including COVID-19.  We remind you to follow the COVID-19 precautionary guidelines being recommended by various Canadian health authorities including the Middlesex London Health Unit, Ontario Health and the Public Health Agency of Canada.

Parks - General Use (walking, hiking, dog walking, biking)

Open - Special Rules Apply
  • Practice physical distancing (2m / 6ft apart);
  • avoid gathering in groups.
  • Note washrooms are closed at this time.
  • Please ensure dogs remain on-leash.


Parks - Playgrounds

Open - Special Rules Apply
  • Practice physical distancing (2m / 6ft apart);
  • avoid gathering in groups.
  • Note washrooms are closed at this time.
  • Please ensure dogs remain on-leash.

Parks - Splashpad & Swimming Pool

Splashpad open June 8, 2021
Pool opens on June 21st - click here to read the Middlesex-London Health Unit Notice to Pool Operators  
  • Practice physical distancing (2m / 6ft apart);
  • avoid gathering in groups.
  • Note washrooms are closed at this time.

Parks - Pavilions  

Closed

Parks - Skate Parks  

Open - please physical distance

Parks - Sportsfields: Soccer Pitches and Ball Diamonds

Open June 11, 2021 - Special Rules Apply
Step One Provincial Re-opening (June 11, 2021):
  • Outdoor team sports for training only;
  • 10 people maximum;
  • 3 metres distance between participants at all times as required by O. Reg 82/20;
  • User groups may return to our sportsfields with a plan to adhere to the provincial guidelines;
  • User groups must provide SWM with a Return to Play plan that has been vetted by the MLHU and deemed a safe plan;
  • Groups must be separate and distinct (no mixing, no changing, no shared coaches or equipment), and that there is enough space to keep the different groups physically separated;
  • Additional considerations – safety concerns (balls from one team hitting the other team causing injury), logistics of moving the different groups between the parking and their area while maintaining the physical distancing, congregating in the parking lots.  Some of this could be minimized by staggering start times;
  • Each rental must submit in advance to the Municipality of Southwest Middlesex a Return to Play Plan” outlining their Covid-19 safety protocols; 
  • Each rental must have in place and complete contact tracing for all participants, coaches, and parents that may be on the sidelines - contact tracing for parents that stay in their vehicles or not on the sidelines would not be required;
  • Players must be masked if sitting on the bench or while waiting to enter the field of play;
  • Masks not needed on field due to mandated 3 metre distancing 
**After further review of the provincial and health unit regulations, we have determined that washrooms will be available at the sports fields.  The use will be restricted to accommodate social distancing.  They will be cleaned/sanitized once per 24 hours and users will assume all risks and responsibilities.**


Parks - Tennis Courts (GDHS)

Open June 11, 2021 - Special Rules Apply
  • Practice physical distancing (2m/6ft apart);
  • come back later if courts are in use;
  • avoid gathering in groups.
  • See COVID-19 Best Practice Guides - Tennis Canada

Dog Park - Commonwealth Dog Park

Open - Special Rules Apply
  • Come back later if dog park area is busy;
  • human visitors should practice physical distancing (2m / 6ft apart).
  • Note dogs must be on-leash at all other parks.

Facilities - Arena

Closed

Facilities - Community Centres  

Closed
  • All rental facilities remain closed at this time.

Waste & Recycling

Open - Special Rules Apply
  • Door-to-door collection of waste and recyclables has continued throughout COVID-19.  
  • Transfer station open every Saturday 9 a.m. to 4 p.m. with all materials traditionally accepted (see the list under Waste & Recycling).
  • Special protocols for physical distancing on-site.

Waste & Recycling - Household Special (Hazardous) Waste

Open
  • Southwest Middlesex residents may bring their household hazardous waste to the City of London's Household Special Waste Depot.
  • The city re-opened this facility to the public as of May 26, 2020.

Financial relief

SWM has taken steps to reduce the financial burden facing members of our community due to COVID-19, including:
  • Defer the application of interest and penalty to all outstanding accounts receivable until one month following the resumption of normal business activities
  • Re-allocated $26,500 from the 2020 budget to cover unanticipated COVID-19 expenses

Other Services:

Business Support

Please see the Business section of our website

Events

All public events in Southwest Middlesex are cancelled for the foreseeable future due to COVID-19 and the need to physical distance.

Senior Services

Four Counties Transit operated through the Municipality of West Elgin remains unavailable at this time due to COVID-19.

Wellness Support for Residents

There are a range of services to help people (all ages and abilities) cope with the challenges of day-to-day living during the pandemic, including:

Other Important Resources

We encourage you to protect yourself and others from COVID-19 by following credible sources. For the most up-to-date guidelines and reliable recommendations for prevention, visit the following websites:

Contact Us – phone or email staff member or department
Call (519) 287-2015 during regular business hours (Mon-Fri, 8:30 a.m. – 4:30 p.m.)
Call (519) 494-0901 for after hours Roads Concern
Water and Sewer - Call in a Water/Wastewater Concern
Report It – use this portal to report a problem
Payments and Penalties - Property Tax Payment Options
Payments and applications may be left in the drop-box located at the front door of the municipal office.

Municipal Office

By Appointment only during the Pandemic

Call us at 519-287-2015

Contact Us

Copyright 2017 Municipality of Southwest Middlesex